Showing posts from June 19, 2011

The Law of Technology Injection

Whether you're on the enterprise side or the provider side, there is one fundamentally crucial phenomenon to understand before you invest in or develop a business software application. It is based on 20-plus years of IT-spend study at Global 3500 companies. And neatly stated by Forrester Research CEO George F. Colony.

"... if you inject technology and don't actually change the way you do work, you will get very low returns if any, and you may likely in fact disrupt ongoing, very healthy (business) processes."The New York Times
I call it "law" because it is a phenomenon, deduced from observation, that always occurs under the conditions mentioned. Yep, I have seen this phenomenon too – in a majority of some 500 software initiatives.

Solution? You guessed it – BT practice.