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Business processes in India

Having visited 5 different countries including 10 "entries" into the United States, I know I found the visa process easy every time. But when I simply needed to renew my passport on it's expiry, I had to go through a month-long struggle with the passport process and the "online system." The worst part was not the software, but its lack of integration with the manual processes (read Two Become One).

Writing in Times of India, Chetan Bhagat assumes that I have somehow got my passport renewed and that I'm now at the airport's entrance ... he describes five "stupid" processes I must go through. As always, he ends his article with an advice: "Use your brain ..."

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