Skip to main content

Christmas 2003, IBM, and Change!


That's me in the picture after shopping at San Francisco's Fisherman's Wharf. That was back in December 2003. Picture courtesy: Arun Christian.

Here's what was significant about that San Francisco trip as regards "Change" (which you know is a dominant theme in this blog). Arun and I represented Cognizant, which interestingly -- and challengingly -- had to co-execute with IBM a software project for a large customer.

The IBM representative with whom we closely worked showed us a 30/40 page template we were supposed to use. Generally, nobody questions IBM, right? IBM does such thorough work. I know this because I've been involved in several projects done for IBM in locations such as Sweden, Japan, and the US back in the late 80s and 90s. I have learned a lot from that experience and I'm grateful to the organization. However, rather than the longish template, I suggested a one and half page checklist instead. I also showed how we could discover new insights and value by studying the as-is business processes by visiting the customer's call center.

We did study the call center (a 2-hour drive) and gave a one and half (or so) page recommendation. The IBM expert enjoyed the new way of doing things. And the customer was happy because they could see a different level of value coming out of this project.

Often, authors and thought-leaders suggest how to "control" people and things around you in order to make Change happen. From my 20+ years of experience constantly challenging the status quo, I can tell you that one of the fundamental things you need has to come from you ... COURAGE.

Merry Christmas to you! And wishing you COURAGE to Change things in the New Year!

Comments

  1. I agree with you Pradeep, it requires a lot of courage to change people's mind-set. It could be very dangerous too. This reminds me the initial pains I went through when I tried to introduce process changes in some organizations.

    The word Change also reminds me a quote from Antony Robbins which I read yesterday "When you change the way you look at things, the things you look at change".

    ReplyDelete

Post a Comment

Popular posts from this blog

Explorer mentality Vs conqueror mentality

A fixation on competitors and on beating them is evidence of what Amazon's Jeff Bezos calls a conqueror mentality. In contrast, people waking up in the morning thinking how to innovate for the customer -- and having intense fun innovating -- is evidence of an explorer mentality.

The explorer mentality resulted in Amazon allowing negative reviews of its products. Reacting to this, a book publisher objected, saying "You make money when you sell things." But Bezos thought, "We don't make money when we sell things; we make money when we help customers make purchase decisions." So explorer mentality also demands a willingness to be misunderstood for long periods of time.

During his 16 years as CEO, Bezos' Amazon has delivered shareholder returns of 12,266% (industry-adjusted), and the company's value has grown by $111 billion. More in HBR Jan-Feb 2013.

M&A perspective: IT staffing Vs IT consulting

This report is a simple analysis by HT Capital -- a boutique investment banking firm in New York. It basically makes the point that being a staffing company (Vs consulting company) does not provide adequate returns to most investors, especially from an M&A perspective.

Peter Rozsa, co-author of the report, is a Senior Managing Director at HT Capital. He was also my "classmate" at a Columbia Business School executive education program. I have Peter's permission to make the report available here.

Click to download PDF report.

Corrupt media: lessons for better behavior

During the US election cycle, so-called "liberal" media outlets have been misleading the people of America and the world. They focused our attention on Trump's bad WORDS instead of on Clinton's bad ACTIONS. Even their polls and predictions were totally wrong.

Post-election, they continue to fuel division, violence, and racism.

US election reporting in India too has been hate-filled (Chidanand, for example).

In the midst of all this is a fresh, objective voice. Chetan Bhagat is not only an intellectual, but a rare truth-speaker. Here are 5 things he tells the elitist media:

You are not as smart as you thinkPeople are the keyUnfair criticism always backfiresDo not impose your views on othersGet out of the bubble.
Here's his original article.