Skip to main content

This CEO nicely balances business and faith issues

Catholic Healthcare West was losing a million dollars a day in 2000 when Lloyd Dean arrived. Dean executed a turnaround and today the organization relabeled Dignity Health is "the fifth-largest American health system" in terms of net patient revenue.

The organization not only faced a huge business challenge, but it also continues to face religious issues raised by the catholic law or bishop. So, the demands on Lloyd Dean's leadership is more complex compared to CEOs who don't have to deal with faith-related issues. For starters, Dean is not even catholic. During his childhood, he went every Sunday to a Church that gave him "resilience, self-discipline, and faith." When he left the family to go to university, his mother gave him fifty dollars and a "I'm praying for you" goodbye. In 2011 he made more than $5 million, but rather than choose to work in a for-profit company where he would make many times more, he picked the bigger challenge of leading Dignity Health. Full story: "Bay Area Medicine Man."

PS: One of the things Dean did that helped in Dignity Health's turnaround is his mandating of measurable business outcomes. In some ways, did Dignity become an outcomes-driven organization?


Popular posts from this blog

Explorer mentality Vs conqueror mentality

A fixation on competitors and on beating them is evidence of what Amazon's Jeff Bezos calls a conqueror mentality. In contrast, people waking up in the morning thinking how to innovate for the customer -- and having intense fun innovating -- is evidence of an explorer mentality.

The explorer mentality resulted in Amazon allowing negative reviews of its products. Reacting to this, a book publisher objected, saying "You make money when you sell things." But Bezos thought, "We don't make money when we sell things; we make money when we help customers make purchase decisions." So explorer mentality also demands a willingness to be misunderstood for long periods of time.

During his 16 years as CEO, Bezos' Amazon has delivered shareholder returns of 12,266% (industry-adjusted), and the company's value has grown by $111 billion. More in HBR Jan-Feb 2013.

M&A perspective: IT staffing Vs IT consulting

This report is a simple analysis by HT Capital -- a boutique investment banking firm in New York. It basically makes the point that being a staffing company (Vs consulting company) does not provide adequate returns to most investors, especially from an M&A perspective.

Peter Rozsa, co-author of the report, is a Senior Managing Director at HT Capital. He was also my "classmate" at a Columbia Business School executive education program. I have Peter's permission to make the report available here.

Click to download PDF report.

Leading Change Vs. "Leading" Status Quo

Change and Status quo can be as far apart from each other as a butterfly is from a caterpillar ...

Or ... as an is from a K-Mart ... Or ... as a BMW is from a Hyundai ... Or ... as laying a runway is from paving a cow path ... Or ... as a solution is from a product ... Or ... as experience is from service ... Or ... as customer success is from customer satisfaction ... Or ... as a distinct brand-you is from a me-too employee ...

Change can be triggered by innovation. Change can happen in corporate culture. And so on. There is a leader "behind" every Change. If you consider the corporate world, people like Lou Gerstner, Michael Dell, and Jack Welch may come to mind. Actually, there are scores of other lesser-known and unknown leaders that make change happen in their organizations.

Here's my question: What are some differences between those who lead change and those who "lead" the Status quo? Oh yes, we know about the staggering percentage of Change i…