Business-IT alignment at the operational-level

Literature has focused the business-IT alignment problem at strategic or tactical levels. However, there’s more to alignment. While alignment starts with the CONCEPTUAL (business objectives, etc), it must move to the concrete. The CONCRETE is the “operational” or actual business process. Whether or not individual process elements are designed and integrated for alignment determines operational alignment. To achieve such integration requires a new method.

You just read the first paragraph of a CIO-critical article I wrote. Read the entire article at CIO Advice & Opinion.

Originally posted in WordPress on March 27, 2008