Talking about Marriott's much-admired employee-first culture, CEO Arne Sorenson says that this culture "drives loyalty of our folks, which drives better service, which drives customer preference. which drives higher retention, which reduces costs."
The flow is obvious: from Assets to Process Performance to Customer Value to Financial Performance. A nice example of how to use Strategy Maps (Kaplan & Norton)!
The flow is obvious: from Assets to Process Performance to Customer Value to Financial Performance. A nice example of how to use Strategy Maps (Kaplan & Norton)!