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Showing posts from January 20, 2013

What next: outcomes-driven organizations?

First we had department-centric organizations ... Then business process centric organizations (thanks to BPR) ... Then product-centric (thanks to Lean) ... Are we now seeing the beginning of a call for business outcomes centric organizations?

An article co-authored by health care leaders says, "The marketplace is beginning to demand that health care providers develop and provide outcomes data. This is evidenced by managed care companies, JCAHO, business coalitions, and alliances requiring organizations to demonstrate their effectiveness and quality of patient care services. This demand for outcomes measurement is in addition to the internal business requirements of the organization to measure and monitor performance for the purpose of continuous quality and process improvement activities."

The article Using Data to Measure Outcomes is co-authored by: Pam Matthews, director of clinical services, Piedmont Medical Care Foundation; Nancy Carter, director of utilization managemen…