Showing posts from August 22, 2010

Technology or process? IT or BT? Mark answers!

Mark McGregor is part of the group of pioneers that gave us BPM. He speaks at Gartner conferences and continues to write books. Mark was the featured speaker at India's first business process management conference, which I hosted in 2007. Mark has been a mentor to me and I thank him for this interview, which is also the 100th post on this blog! To see the full interview. click here.

1. Has your view of BPM changed since your first exposure to this important management tool?
My views have changed a lot! And I hope they continue to do so. Perhaps the biggest change that I have taken on over the 15 years is the importance of two particular things in the area of process success. They are "change" and "people." I think that in the early days of BPM we were potentially blinded by technology and now leading organizations are recognizing that technology comes a poor third in terms of what it takes to be truly successful. I would also counsel that time has taught me that …